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Terms and Conditions on Femern Belt Marketplace

Fonden Femern Belt Development 
Vestre Kaj 50C
4970 Rødby
Phone: 
+45 40 19 33 69 
VAT: 30058356

In general

Fonden Femern Belt Development sells an online service on the site, femern-marketplace.info. The terms and conditions are effective between the individual user and Fonden Femern Belt Development.

These terms and conditions for usage are effective for agreements between Fonden Femern Belt Development and a physical person (from here on termed “The User”) regarding this service. Only individuals who are above the age of 18, are able to enter into agreements with Fonden Femern Belt Development regarding this service.

These Terms and Conditions constitute a collective agreement, which is valid between The User and Fonden Femern Belt Development .

To access the Service, The User is required to read and accept the Terms and Conditions.

Extend of Service

The User is granted access to the Service on Fonden Femern Belt Developments website upon ordering a membership.

Registration and User Access

The User is responsible for ensuring, that the information provided is accurate at the time of registration. Upon registration, The User may only provide information regarding their own payment and credit cards.

When registering, The User is required to enter a user name and a password (hereafter “Login Information”). The Users Login Information is personal and can´t be used by others unless otherwise stated on the product.

The User is required to keep the Login Information in a safe place so that others cannot gain unauthorized access to them. The User is responsible for all use of his or hers user account.

If The User suspects illegal use of The User Login Information, The User must immediately notify Fonden Femern Belt Development and also change the password of the account.

Fees and Payment methods

Fees for using the Service must be paid according to the existing price list, which is available on the website.

The membership period is 12 month and is prepaid at the registration.

The User is required to pay for the membership through the means of payment methods offered by
Fonden Femern Belt Development on the website. 

Payment

Fonden Femern Belt Development accepts online payments with the following credit cards Visa/Dankort, Visa, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.

All prices on the website is without danish VAT.
The website uses the following currencies for pricing:
Euro (EUR)

Fonden Femern Belt Development uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.

Fonden Femern Belt Developments own website also uses encryption with SSL protocol.

If you regret your purchase (Withdrawal)

Fonden Femern Belt Development offers a 14 days full refund on services purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on info@femern.info. In your message, clearly make us aware, that you want to use your right of withdrawal.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.

In order for you to enter into an agreement with Fonden Femern Belt Development, we need the following information:

 . Name
 . Address
 . Phone number
 . Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

The personal information is registered with Fonden Femern Belt Development, and stored for up to five years, after which the information is deleted.

When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information are being collected and why.

The director and employees for Fonden Femern Belt Development have access to the information recorded about you.

The data manager in Fonden Femern Belt Development is: Camilla Nordstrøm.

We do not store and transmit customer information encrypted.

As registered with Fonden Femern Belt Development, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@femern.info .

Cookies

On femern-marketplace.info, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.

You can delete cookies from your computer at any time; see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at femern-marketplace.info, which means we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more.

The Log statistic is only used with the purpose to improve Fonden Femern Belt Developments website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Complaints

Complaints about the product can be sent to:

Center for Klageløsning

Nævnenes Hus
Toldboden 2
8800 Viborg

Or you can make your complaint online using this (Link) to Center for Klageløsning.

For citizens of Europe who reside outside of Europe, complaints must be submitted through the EU Commisions Online Complaints Platform.
ec.europa.eu

When complaining you need to denounce our email address, info@femern.info, and the site, on which you made your purchase.