Terms and Conditions for Femern Belt Development
Femern Belt Development
Vestre Kaj 68
4970 Rødby
Phone: +4529723024
VAT: 30058356
Generelt
Femern Belt Development sells a subscription service on the site, www.femern-marketplace.info. The terms and conditions are effective between the individual user and Femern Belt Development.
These terms and conditions for usage are effective for agreements between Femern Belt Development and a physical person (from here on after “The User”) regarding this service. Only individuals who are above the age of 18 and reside in Denmark, are able to enter into agreements with Femern Belt Development regarding this service.
These Terms and Conditions constitute a collective agreement, which is valid between The User and Femern Belt Development.
To access the Service, The User is required to read and accept the Terms and Conditions.
Extend of Service
The User is granted access to the Service on Femern Belt Development's website upon ordering a subscription.
Access the Service
The User is required to register a user account in oder to access the service.
Registration and User Access
The User is responsible for ensuring, that the information provided is accurate at the time of registration. Upon registration, The User may only provide information regarding their own payment and credit cards.
When registering, The User is required to enter a user name and a password (hereafter “Login Information”). The Users Login Information is personal and may not be used by others unless otherwise stated on the product.
The User is required to keep the Login Information in a safe place so that others cannot gain unauthorized access to them. The User is responsible for all use of his or hers user account.
If The User suspects illegal use of The User Login Information, The User must immediately notify Femern Belt Development and also change the password of the account.
Fees and Payment methods
Fees for using the Service must be paid according to the existing price list, which is available on the website.
The subscription is prepaid every year.
The User is required to pay for the subscription through the means of payment methods offered by
Femern Belt Development on the website. The User commits to sign the necessary documents and to have sufficient funds available for payment through the chosen payment method at each payment date.
Adjustments and Changes
Femern Belt Development reserves the right to change the fees and other Terms of the Service. The change must be notified to The User no later than thirty (30) days before the change takes effect. In the event of such changes, The User is entitled to terminate the subscription with effect from the date on which the change takes effect. If The User does not terminate the subscription before the change takes effect, it must be considered acceptance of the change. Changes that are obviously beneficial to The User apply immediately without the right of cancellation of the User.
Termination of Subscription
Termination of the Service may be effected by the end of the payment period of one month from the latest payment. To terminate the agreement, please contact Femern Belt Development through info@femern.info
Payment
Femern Belt Development accepts online payments with the following credit cards Visa/Dankort, Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
Amount reserved
When using a payment card, debit or credit card, a reservation is made for the amount traded for. This amount is reserved until the web shop has processed and shipped your order. When the order is dispatched, the amount will be withdrawn from the account.
The reservation time depends on the product/service.
Debit card authorization
When using a Debit Card, you will be able to see that money is reserved on your account and your available amount will therefore appear to be less.
If you or the web shop cancels the order, then the web shop will not be able to withdraw the money from your account, but you will still be able to see the reservation amount on your account for some time.
Note, that only the bank (or card issuer) can cancel such reservation.
Credit Card authorization
The money will be withdrawn from your account when the web shop processes and withdraws the payment from your order. The transaction will now appear in your bank overview.
Femern Belt Development uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
If you regret your purchase (Withdrawal)
No right of refund is granted on goods purchased in our webshop, as the product is of such a nature that, under Danish law, the right of return cannot or should not be granted.
Learn more at forbrugerombudsmandens website.
Customer & Privacy Policy
We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time.
In order for you to enter into an agreement with Femern Belt Development, we need the following information:
. Name
. Address
. Phone number
. Email address
We make the registration of your personal information for the purpose of delivering the goods to you.
The personal information is registered with Femern Belt Development, and stored for up to five years, after which the information is deleted.
When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why.
The director and employees for Femern Belt Development have access to the information recorded about you.
The data manager in Femern Belt Development is: Camilla Nordstrøm.
We do not store and transmit customer information encrypted.
As registered with Femern Belt Development, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact info@femern.info .
Cookies
On www.femern-marketplace.info, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Consumer Protection
Learn more about your consumer protection when paying online with PensoPay's payment service solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service.
You can submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You can submit a claim online through Klageportalen for Nævnenes Hus.
It is prerequisite for making a complaint that the product or service you want to complain about cost at least DKK 1,100 and a maximum of DKK 100,000. For complaints about clothes and shoes, the price must be at least DKK 720. The amount limits can be changes. You must pay a fee to have the complaint processed.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link:
http://ec-europa.eu/odr
When submitting the complaint, you must state our email address info@femern.info.